When
we left Richards Bay (of so long ago) we discovered our Raymarine
chartplotter wasn't able to disply the information on the Navionics
chart chip. In Durban a Raymarine 'expert' took the chartplotter
away to repair it. The repair lasted less than five minutes.
Now
we're in Cape Town we've had more time to investigate and using our
other Navionic chips in the plotter has ascertained it is a chip
problem. Navionics in Italy tried to do a remote fix but our
internet connection is too weak. The next plan was to contact the
main Raymarine / Navionics supplier in Cape Town. The very kind man
there offered us the use of his main line computer to do the remote
connecting.
It
was late Friday afternoon. He was preparing for a trip to HQ in UK
but he still had time to help.
With
his stock room Chartplotter he found there wasn't a problem with the
chip. So what was the problem? Why couldn't our chartplotter read
this one card?
His
suggestion was to do install the latest software and if that didn't
fix it, a factory reset of our plotter. He showed us how to do it
all, emailed detailed instructions and wished us well.
Back
on board our plotter has the latest software. Chip didn't work. A
complete reset to original and it works!!!! Who would have thought
you could find a expert who really is an expert and a really nice man
to boot?
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