A couple of weeks ago the wind generator developed a problem in the stator which converts the revolutions into electricity. The manufacturer in Trinidad agreed it was a fault and offered to Fedex a replacement to us. Curacao would have been easier, but to wait would have meant we missed the weather window, so we asked them to send it to the Fedex office in Cartagena. Tracking through the web page showed our part had arrived in the capital, Bogota, on Christmas Eve and had sat there until delivery this morning to their local office awaiting our collection. But we are in Cartagena. How are we going to persuade them to forward it on when our Spanish is so poor and they are unlikely to speak English? Our crystal ball foretold of more delays.
We went to the marina office in the hope that someone could phone on our behalf and find out what's happening. John is the English manager of the marina and explained the peculiar Fedex tradition of indicating a parcel is in Bogota when really it is at the Cartagena office. The crystal ball is clearing. We hopped in a taxi to the Fedex office, gave them the tracking number and they gave us our parcel. For Colombia this is a rare event, and even rarer there were no import fees or duty to be paid. We signed and scooted out before they could change their mind. It did help that the sender had given the item a nominal value and declared it a repaired part. Happy days when an incoming part is delivered.
No comments:
Post a Comment